Q: What types of Vehicles does Excellent Limousine have?
A: Excellent Limousine features a fleet of late model Lincoln Town Cars, stretch limousines, SUV super-stretch limos as well as mini-vans & large passenger Vans.
Q: How many people and how much luggage can fit into a sedan?
A: Our sedans accommodate up to 4 passengers and up to 3 pieces of luggage (depending on size).
Q: Do you charge extra for luggage?
A: There is NO charge for luggage as long as it all fits into the trunk. If any piece of luggage does not fit into the trunk of the Town Car and must be placed inside the vehicle, there will be a $10 surcharge.
Q: What if I have more than 4 people, or more than 3 pieces of luggage?
A: Our mini-vans are spacious and can easily accommodate a significant amount of luggage. The mini-van will fit up to 5 people with 5 pieces of luggage. If there are more than five in your party, we can offer a large passenger van or a stretch limousine, which can accommodate up to 12 passengers (Lincoln stretch), or our Hummer Stretches that accommodate up to 15 passengers (if there is no luggage).
Q: Do you have wheelchair accessible vehicles?
A: Yes we do. Please call our reservation line to speak to one of our customer service representatives at 1-973- 837-0050 or 1-866-253-2299.
Q: I'm traveling with my pet. What kind of car can I reserve?
A: If you are traveling with a pet, a mini-van is required for your trip at the minivan rate.
Q: What about ADA (American Disabilities Act) compliance?
A: Excellent Limousine is proud to be in full compliance with ADA and the Visually Impaired Persons Acts.
Q: Do I have to bring a car seat for my child?
A: If your child is under the age of 7, legally your child must be in a car seat. We provide their own car seats.
Q: Can my kids travel alone?
A: An adult must accompany passengers under the age of 18 years. A driver reserves the right to ask for ID for proof of age.
Q: What are the Tolls to the Airports?
A: Not every trip to/from the airports will result in a toll. If there is a toll to/from JFK or LGA that toll will likely be $5. Tolls to/from EWR (Newark Airport) will likely be $10. Tolls for roundtrip reservations are charged each way. The driver reserves the right to take the best route due to traffic/weather conditions.
Q: What type of passenger vans does Excellent Limousine have?
A: Whether you're having a company event, going to a trade show or even if you have a large family with a lot of luggage, reserve our mini-vans or large 14 person passenger vans to take you anywhere you need to go. You tell us what you need and we will accommodate the request.
Q: I want to treat myself to a stretch limo. What does Excellent Limousine offer?
A: Our stretch limousines are fully equipped with TVs, DVDs and CD players. Proms, weddings or any other special occasion are our specialty! We provide everything except the alcohol. Go online and take a tour on our 'Fleet' page on this website.
Q: When I use a credit card, do I have to present the card to the driver?
A: Yes. When you reserve, you should give your credit card number to the operator or enter it online, for approval purposes only. However, you MUST bring the card with you and present it to the driver for processing at the completion of the trip.
Q: How will my credit card be charged?
A: Credit card numbers taken at the time of reservation are for authorization purposes only. Please present your credit card to the driver upon pick up. The driver will then provide a receipt for signature. Please take your receipt and credit card from the driver. Once you have totaled and signed your receipt that amount will be charged to your credit card. Please note: Drivers may take up to 4 days from the date of trip before they bring in your signed receipt for processing. Once our billing department has received your receipt, your payment will then be processed. As a result, your credit card will reflect a billing date that does not reflect the date of the trip.
Q: How do I get a receipt if I forgot to get one?
A: If you don't have a receipt and need one for billing purposes, please call our reservation line and ask to be transferred to 'Customer Service Voice Mail'. Please provide the following: Name, Date, Pick Up Location and Destination along with the total trip amount you paid to the driver. Customer Service can either fax your receipt or mail it to your address.
Q: What if I lost something in a Excellent Limousine car? Do you have a 'Lost and Found'?
A: Excellent Limousine has a Lost and Found department. Excellent Limousine is not liable for lost items left behind in any vehicle by a passenger, but we do have a Lost and Found inquiry procedure. If you suspect you have left an item in a Excellent Limousine affiliated vehicle, please call us at 1-973- 837-0050 or 1-866-253-2299 and speak with a dispatcher.